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Conversational AI For High Operational Efficiency In Bpos And Contact Centers

Transform customer experiences, increase CSAT scores and digital sales, automate customer support, and reduce operational costs. Floatbot offers an end-to-end conversational automation platform for BPOs and contact centers – including conversational AI Voicebot, Omnichannel Chatbot, AI Agent Assist, ASR as a Service, and Voice Biometrics solutions

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Deep Tech Conversational AI Solutions Tailored To Contact Center Operations

Floatbot Uno - Conversational AI Voicebot

Automate inbound/outbound calls with an intelligent Voicebot that acts as a human agent and understands human language. Floatbot UNO uses custom models that are trained end-to-end on industry-specific data, enabling the Voicebot to understand complex, sophisticated conversations.
  • Automate telemarketing
  • Increase digital sales by 150%
  • Automate customer support
  • Reduce operational costs by 40%
  • Seamless agent handover
  • Deflect calls
  • Elevate customer experience and increase CSAT scores

Omnichannel Chatbot

Deploy an omnichannel chatbot across all customer-facing digital channels and enable your customers to interact with you through their favorite channel – Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more.
  • Increase CSAT scores
  • Deflect calls
  • Automate customer support
  • Reduce support costs by 40%
  • Allow the user to drop on one channel and continue on another (without losing the session and context of the conversation)
  • Pre-integrated with popular social media, messengers, virtual assistants, and 25+ enterprise solutions (including popular contact centers and banking and insurance ISVs)

AI Agent Assist

Boost Agent Productivity with AI Agent Assist, so human agents can focus on building relationships with customers rather than searching for appropriate information in scripts, documents, or knowledgebase.
  • Conversational Workflow, Decision Tree, Knowledge-Base optimization, Sentiment Analysis.
  • Sales enablement calls (Increase sales productivity and conversions).
  • Assist in Customer Support, reduce average call handling time by flashing answer on agent’s screen.
  • Real-Time Nudges or Suggestions for Sales conversation.
  • QA and Compliance of customer-agent conversation.
  • Real-time call Analytics.
  • Increased Agent productivity, efficiency and perform automated compliance check.

Floatbot Neo - Asr As A Service

Enable highly accurate and faster transcription with Floatbot’s deep tech Automatic Speech Recognition (ASR) technology.
  • Accurate speech detection. No spelling mistakes. Proven 99%+ Accuracy
  • Real-time transcription, which is 4X faster than manually typing
  • Voice biometrics login available for users
  • Supported on cloud as well as on-premise environment
  • Available on Desktop, Mobile app, Web, and Chrome Plugin
  • Simple, Easy-to-Use UI. Start transcribing with a single click
  • Supports 10+ languages, including English, Spanish, French, Italian, Arabic, and Chinese

Floatbot Armor - Voice Biometrics

Leverage Floatbot Armor (voice Biometrics) to ensure iron-clad security of your business processes. Enable your customers to authenticate their identities through a convenient, contactless option. Floatbot’s advanced voice recognition technology can accurately identify the speaker.
  • Language-independent
  • Channel independent - supports IVR, bots, and agent communication
  • Creates unique voiceprint
  • Quick voice authentication within 2-3 seconds
  • Active and passive voice authentication
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